Brokers have delivered an overwhelming vote of satisfaction in CFC, the specialist insurance provider, pioneer in emerging risk and market leader in cyber.
In its most recent Net Promoter Score survey amongst its broker partner base worldwide last month*, brokers scored the business 76 putting CFC in the same league as leading global brands such as Amazon and Apple.
Since day one, CFC has been committed to brokers and that commitment remains as true today as it ever was Pat Brice, Distribution Director at CFC
“We wholeheartedly believe that brokers are best placed to sell our products to their customers – in our view, only brokers have the expertise to help them understand their risk exposures and the insurance protection they need. But it’s also important to know we’re delivering the right products and services for their customers. Net Promoter Score surveys are invaluable to take their pulse as well as giving them the opportunity to provide more detailed feedback.“
Brokers cited a number of key reasons for their score which included CFC’s responsiveness, service, knowledge, comprehensive product offering, communication, technology and ease of doing business whilst there was an overwhelming endorsement for the quality of the CFC team.
Brice concluded: “To say that we’ve been blown away with the result is an understatement. This is a genuinely staggering score – but we’re not going to get carried away with ourselves. If anything, this score is going to propel us forward to deliver even better service going forward to hopefully push the number up further in 2024.”
*CFC surveyed 21,578 brokers worldwide throughout November 2023 and achieved a 10% response rate
About CFC
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
Headquartered in London with offices in New York, San Francisco, Austin, Brussels and Brisbane, CFC has over 800 employees and is trusted by more than 130,000 businesses in 90 countries. Learn more at cfc.com and LinkedIn.
Media contact
Lesley Bennett at LMR Communications on +44 (0)781 577 8038 or lesley@lmrcomms.co.uk
