On the back of the Insurance Times Awards 2024, CFC won gold for the Customer Champion of the Year category, after the success of our revolutionary app for cyber insurance, Response. This award is designed to recognize projects that have resulted in measurable improvements to the end customer experience, in any business line.
Suffering a cyber attack can be devastating and stressful. So with more than 20 years of cyber claims data and the largest in-house cyber security and incident response team in the market, we developed an app to easily alert and prevent attacks, as well as give insureds technical cyber support they might not otherwise have access to.
The Response app, the first of its kind in the market, gives policyholders a fast, direct method of communication when the worst happens. It includes pioneering features such as personalized critical threat alerts, app exclusive cyber security tools, secure policy management and access to technical cyber experts, 24/7/365.
This win is part of our continued commitment to pioneering customer service, to give policyholders the support they need throughout the policy period.
Thank you so much to Insurance Times for hosting the event, and congratulations to all other winners.
